Frequently asked questions

What is Vidix?

Vidix is a revolutionary assistant for macOS users that transforms the way we automate tasks and access information. With an intuitive interface and the ability to seamlessly integrate with everyday applications, Vidix stands as an indispensable ally for professionals and creatives.

Have more questions?

If you have any more questions, feel free to write to us at for FAQs, troubleshooting guides, and more resources.

How are API keys handled in Vidix?

All API keys used with Vidix are securely stored locally and are not transmitted to Vidix or save in any vidix server. This ensures the privacy and security of your API keys.

How does Vidix work?

Vidix operates through two main modes: basic and advanced. In basic mode, Vidix uses its own system as the provider. In advanced mode, users can choose an external provider from a list that includes Anthropic, Together, Groq, OpenAI, among others, by entering their personal API key.

Which external providers can I use with Vidix?

You can use various external providers with Vidix, including Anthropic, Together, Groq, and OpenAI. You just need to enter your API key to start using the provider of your choice.

How do I create models in Vidix?

After selecting a provider, the next step is to create models. Vidix already has preconfigured the most powerful models for each provider, like GPT-3.5 and GPT-4 for OpenAI, or Claude Opus for Anthropic.

How do I create and run AI agents in Vidix?

You can create custom AI agents or select them from the library of AI agents offered by Vidix, which contains AI agents that have been tested and optimized. Once created, AI agents can be executed using shortcodes, and Vidix will process the request, displaying the results directly in the application you are working on.

What content processing options does Vidix offer?

Keep Text: Keeps the original content by adding a line break before processing the new content. Replace Text: Replaces the original content with the new processed content. Open in Modal: Opens a modal with the processed content for situations where you cannot write directly in the application. Streaming: Allows viewing the results in real-time, without waiting for the process to finish. Spotlight: Launches AI agents on the fly without needing to have them registered beforehand, expanding the possibilities of using Vidix. Copy to Clipboard: Enables users to easily copy the processed content to their clipboard for immediate use elsewhere.

What models can I use with Vidix and what is the cost?

Depending on the provider, you can use various models, including GPT-3.5 and GPT-4 from OpenAI. The use of more advanced models like GPT-4 has a significantly higher cost. If you choose to use an external provider, you will need to enter your own API key and will pay according to the rates of the selected provider.

What are the pricing options for Vidix?

Vidix offers two main subscription options:
Annual payment of $49.99: Access to all the functionalities of Vidix using your own API keys. Additional costs will depend on the provider you choose.
Monthly subscription from $19.99: Includes 1 license and 1 million monthly tokens. Unused tokens do not roll over to the next month.

How can I try Vidix?

Vidix offers a 4-day trial with 25,000 tokens so you can test the application and decide if it's right for you.

Is my payment information secure with Vidix?

Security is a priority for Vidix. We do not store or directly handle your credit card information. All payment processing is managed securely through our partner, Stripe.

Does Vidix offer uptime or processing time guarantees?

Standard plans do not include Service Level Agreements (SLAs). If your project requires uptime guarantees or specific processing times, contact Vidix to discuss customized solutions.

How can I cancel my subscription to Vidix?

Canceling your subscription is simple. You just need to go to your dashboard and cancel it from there. Your account will remain active until the end of the current billing period, and no further charges will be made after that.

Does Vidix offer refunds?

Given the high cost of token consumption, Vidix does not offer refunds. This is why a 4-day trial with 25,000 tokens is provided so users can test the service before committing.

What system requirements does Vidix need?

To use Vidix, macOS 13.1 is required as a minimum. We are working on versions for Windows and Linux, but currently, Vidix is only available for macOS.

Does Vidix have automatic updates?

Yes, Vidix has automatic updates. Whenever a new version is released, you will have the option to update it. All plans include free updates.